Fault
1800 898 220
There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. You can find information on our Covid-19 response here.
Supply Outages: To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. Read more about gas outages, leaks, and emergencies.
Coronavirus Update: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here.
DismissMany properties in our network have a gas main in their street. If this is the case, it's a simple process for our specialised team to connect natural gas to your business. The connection runs from the gas main to a meter position on your property, from which a gas outlet service is installed by a gas fitter and then connected to your appliances. To complete your new gas connection, simply contact your energy retailer and arrange a gas meter installation.
Your gas meter is used to accurately measure the volume of gas you use. A gas meter reading will then be taken every two to three months (depending on which State you live in) to ensure accurate billing.
To request a meter position assessment, call our team on 1300 001 001 or contact us.