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Connecting your business to natural gas

Find all the information you need to make connecting your business to natural gas as smooth and simple as possible.

Connection process

Connect your business to natural gas in just a few steps:

  1. Check Availability
    Call our New Connections Line team on 1300 001 001 (contact hours: Mon-Fri, 8am-5pm AEST) to confirm that natural gas is available to your business property. Our team will consult with you around requirements and organise a cost assessment.
  2. Connection
    You will be advised whether there will be any costs to your connection. For work to commence, you'll need to confirm your intent. If there are any costs, these will also need to be paid in full.
  3. Service installation
    We will schedule and install the gas service (i.e. inlet) connection from the street to the property. This work will be organised by our network operator, APA Group, and completed by contractors.
  4. Choose a retailer
    Choose a natural gas energy retailer, advise the retailer that a natural gas service has been organised and ask for a “natural gas meter fix”. The retailer will then authorise us to install the gas meter. The request will also enable the retailer to set up your gas account. We cannot install a gas meter without authorisation from an energy retailer.

Natural gas retailers:

AGL - 13 12 45

Origin Energy - 1300 661 544

Energy Australia - 13 34 66

If you have any further questions around the connection process, please call our team on 1300 001 001 (contact hours: Mon-Fri, 8am-5pm AEST) or contact us.

How gas is connected

Many properties in our network have a gas main in their street. If this is the case, it's a simple process for a specialised team to connect natural gas to your business. The connection runs from the gas main to a meter position on your property, from which a gas outlet service is installed by a gas fitter and then connected to your appliances. To complete your new gas connection, simply contact your energy retailer and arrange a gas meter installation.

 How Gas Is Connected

How your gas meter works

Your gas meter is used to accurately measure the volume of gas you use. A gas meter reading will then be taken every two to three months (depending on which State you live in) to ensure accurate billing.

To request a meter position assessment, call our team on 1300 001 001 or contact us.


 How Your Gas Meter Works