Terms and Conditions
The following Terms and Conditions apply to this offer and must be met in full, to be eligible for payment.
1. This offer applies specifically to existing homes (established builds) that connect to the gas distribution network owned by Australian Gas Networks (AGN) in Queensland. In Queensland, AGN's natural gas network is north of the Brisbane River (use this postcode list to check eligibility). Some postcodes are only partially owned by AGN, so address eligibility should be confirmed with AGN's Customer Service Team on 1300 001 001 (Option 3). New builds are excluded from this offer. Transportable or demountable homes are classified as 'new build properties' and are not eligible for this offer.
2. Cashback is only payable for new installations of eligible natural gas appliances (or for conversion of LPG appliances to natural gas), not a replacement of a previous natural gas appliance of the same general type. However, an exemption will be offered in 2023 under which replacement natural gas flued room heaters and replacement natural gas whole of home heating systems may be offered a cashback of $250.
3. There is no limit to how many $250 cashbacks a connecting household may claim, however, the appliance must be fully connected to qualify for cashback payment (e.g. no cashback is payable for a bayonet connection).
4. If the appliance is a combined appliance, only a single rebate applies. e.g. if a natural gas cooking appliance is a combined cooktop and oven appliance, only a single $250 rebate applies.
5. To qualify for this cashback: appliance must be purchased no later than the end of the 2023 Natural Gas Campaign Period (1 January 2023 to 31 December 2023; offer extended). Eligible purchases will then have a Grace Period until 29 February 2023 to complete installation and lodge a claim for payment. No rebate will be paid to appliance installations outside of the current promotion period, unless the installation meets the Grace Period T&C of the 2022 Natural Gas Campaign.
6. At a minimum, a claim lodged for this offer must include a Gas System Compliance Certificate and sufficient documentation to support the supply and installation of the relevant natural gas appliance/s (more details in the 'How to claim' section below). AGN will determine whether a claim meets all the set criteria for payment, which includes verifying that the gas connection is complete and checking gas consumption.
How to Claim
It's easy to claim. Once the appliance installation is complete, use our cashback website to lodge a claim directly with us (AGN). To submit a successful cashback claim, you'll need to provide the following:
1. A copy of the Gas System Compliance Certificate.
2. An installer's invoice (e.g. from your chosen gasfitter) to cover the supply and installation of the appliance OR a proof of purchase for the appliance (e.g. purchase receipt) and an installer's invoice - in cases where you have bought your appliance independently of your installer.
3. Your gas meter number or 'Meter Installation Registration Number' (MIRN).
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
