Terms and Conditions
The following Terms and Conditions apply to this offer and must be met in full, to be eligible for payment.
1. This offers applies specifically to new build homes that connect to the gas distribution network owned by Australian Gas Networks (AGN) in South Australia, only. Properties where an extension has been added are not classed as 'new builds'. Transportable or demountable homes are classified as 'new build properties'.
2. Rebate is only payable for new installations, not a replacement of a previous natural gas appliance of the same general type.
3. If the appliance is a combined appliance, only a single $250 rebate applies.
4. There is no limit to how many $250 rebates a new build household may claim, however, the appliance must be fully connected to qualify for rebate payment (e.g. no rebate is payable for a bayonet connection).
5. Only select natural gas appliances qualify for rebate payment, when installed in new builds. There is no cashback payable to natural gas hot water or indoor cooking appliances installed in a new build. New builds are also ineligible to claim AGN's connection bonus, as this bonus is only available to existing homes (established homes) that connect to natural gas for the first time. Customers should contact AGN's Promotions Team on 1300 001 001 (Option 7) to confirm cashback eligibility.
6. To qualify for this rebate: appliance must be purchased no later than the end of the 2023 Natural Gas Rebate Campaign Period (1 January 2023 to 31 December 2023; offer extended). Eligible purchases will then have a Grace Period until 29 February 2024 to complete installation and lodge a claim for payment. No rebate will be paid to appliance installations outside of the current promotion period, unless the installation meets the Grace Period T&C of the 2022 Natural Gas Rebate Campaign.
7. At a minimum, a claim lodged for this offer must include a Gas Certificate of Compliance and sufficient documentation to support the supply and installation of the relevant natural gas appliance/s (more details in the 'How to claim' section below). AGN will determine whether a claim meets all the set criteria for payment, which includes verifying that the gas connection is complete.
How to claim
Rebates can be claimed in one of two ways.
Option 1. Claim via a rebate supplier.
You can either choose a participating rebate supplier, who will be able to complete the natural gas work you require (including supply and/or installation of your natural gas appliance/s) and manage the rebate claim for you. Under this option, you’ll receive your rebate either as a discount from price or as a refund after your rebate supplier has received payment from AGN. Use this directory to find rebate suppliers closest to your area.
Your chosen rebate supplier will take care of the rebate paperwork for you - it's as simple as that.
Option 2. Claim direct via AGN's cashback website.
Alternatively, you can claim direct from AGN, once appliance installation is complete. Use our cashback website to lodge a claim. To submit a successful cashback claim, you'll need to provide the following:
1. A copy of the Gas Certificate of Compliance.
2. An installer's invoice (e.g. from your chosen gasfitter) to cover the supply and installation of the appliance OR a proof of purchase for the appliance (e.g. purchase receipt) and an installer's invoice - in cases where you have bought your appliance independently of your installer.
3. Your gas meter number or 'Meter Installation Registration Number' (MIRN).
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
