Terms and Conditions
The following Terms and Conditions apply to this offer and must be met in full, to be eligible for payment.
1. This offer applies specifically to installations/connections in existing home properties covered by the natural gas network owned by Australian Gas Networks (AGN) in Mildura and around the Bairnsdale area (postcodes: 3496, 3498, 3500, 3501, 3875, 3878, 3880). AGN also offers rebates to existing home properties connected to its wider gas network in Victoria. Go here for more information. No rebate is available to new build properties. Transportable or demountable homes are classified as 'new build properties' and are not eligible for this offer.
2. The hot water appliance must be fuelled only by natural gas to qualify for the $500 hot water rebate rate. Gas-boosted solar hot water systems qualify only for a $250 rebate (unless the gas-boosted solar hot water replaces a dedicated natural gas hot water system; this would be classed as a downgrade and no rebate would be payable).
3. Rebate is only payable if the hot water system is a new installation (or a conversion of an LPG appliance), not a replacement of a previous natural gas hot water system. Replacing a natural gas storage hot water system with a natural gas instantaneous hot water system (or vice versa) is classed as a replacement and does not qualify for payment.
4. No rebate is payable if a dedicated natural gas hot water system is replaced with a gas-boosted solar hot water system (downgrade installation). However, a $500 rebate is available when a gas-boosted solar hot water system is upgraded to a dedicated natural gas hot water system, provided this is the main hot water system for the property (otherwise, only a $100 rebate applies).
5. Limit 1 x $500 hot water rebate payable per metered property, for the first natural gas system installed on site (limits apply across AGN's previous campaigns). Additional natural gas hot water units will qualify for a $100 appliance rebate instead.
6. To qualify for this rebate: appliance must be purchased no later than the end of the 2023 Natural Gas Rebate Campaign Period (1 January 2023 to 31 December 2023; offer extended). Eligible purchases will then have a Grace Period until 29 February 2024 to complete installation and lodge a claim for payment. No rebate will be paid to appliance installations outside of the current promotion period, unless the installation meets the Grace Period T&C of the 2022 Natural Gas Rebate Campaign.
7. At a minimum, a claim lodged for this offer must include a Gas Certificate of Compliance (or equivalent, terminology varies across states) and sufficient documentation to support the supply and installation of the relevant natural gas appliance (more details in the 'How to claim' section). AGN will determine whether a claim meets all the set criteria for payment, which may include verifying that the gas connection is complete and checking gas consumption.
8. A small business may qualify for this offer, provided financial assistance has not been received from AGN's commercial division.
How to Claim
Rebates can be claimed in one of two ways.
Option 1. Claim via a rebate supplier.
You can either choose a participating rebate supplier, who will be able to complete the natural gas work you require (including supply and/or installation of your natural gas appliance/s) and manage the rebate claim for you. Under this option, you’ll receive your rebate either as a discount from price or as a refund after your rebate supplier has received payment from AGN. Use this directory to find rebate suppliers closest to your area.
Your chosen rebate supplier will take care of the rebate paperwork for you - it's as simple as that.
Option 2. Claim direct via AGN's cashback website.
Alternatively, you can claim direct from AGN, once appliance installation is complete. Use our cashback website to lodge a claim. To submit a successful cashback claim, you'll need to provide the following:
1. A copy of the Gas Certificate of Compliance (also called 'Gas Compliance Certificate').
2. An installer's invoice (e.g. from your chosen gasfitter) to cover the supply and installation of the appliance OR a proof of purchase for the appliance (e.g. purchase receipt) and an installer's invoice - in cases where you have bought your appliance independently of your installer.
3. Your gas meter number or 'Meter Installation Registration Number' (MIRN).
Approved claims will be paid as a cashback deposited direct to the nominated bank account (EFT transfer).
