There are currently no supply outages on our South Australia network. To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. You can find information on our Covid-19 response here. 

Supply Outages: To report an outage, or if you're unexpectedly without gas supply and want more information, please contact our Gas Supply Faults hotline on 1800 898 220. Read more about gas outages, leaks, and emergencies. 

Coronavirus Update: There is help available for anyone experiencing financial hardship. Your Energy Retailer (who bills you for your gas usage) will have programs available to support you. You can find further details on this here. 

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Report a fault:  1800 898 220
Report a leak:  1800 GAS LEAK
General enquiries:  1300 001 001
South Australia
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Rebate offers for Victoria

What's available in Victoria?

There are a range of rebates available in 2023 to customers connected to AGN's natural gas network in Victoria. Follow the links below to read more about each offer, including Terms and Conditions plus information on how to claim. The 2023 Natural Gas Rebate Campaign Period will run from 1 January 2023 to 31 December 2023. Claiming deadlines apply.

While the majority of these offers are for the existing home (existing build) market, 2023 is the first year that AGN will be offering a select range of rebates to new build across its network in Victoria. Offers for new builds are as follows:

  • $500 off natural gas pool or spa heating
  • $250 off outdoor natural gas heating and alfresco kitchen appliances (e.g. natural gas bbqs, radiant heaters, pizza oven, wok burners)
  • $250 off natural gas clothes dryers

For the purposes of the 2023 Natural Gas Rebate Campaign, a 'new home' (newly built dwelling) is considered to be a new build up until 1 month after handover or from 1 month of the date on the Occupancy Permit. No rebates are payable to natural gas hot water appliances or indoor natural gas cooking appliances installed in new builds.

For further details on these offers (or if you would like to confirm which offers mentioned on this page best apply to you), contact AGN's Promotions Team on 1300 001 001 (Option 7), Monday-Friday. 

 

Offers for AGN customers in Mildura or Bairnsdale

These rebates are open to existing home customers connected to AGN's Mildura or Bairnsdale natural gas network. Eligible postcodes:

3496 3498 3500 3501
3875 3878 3880

 

 

Offers for AGN customers in wider Victoria

These rebates are open to existing home customers connected to AGN's wider natural gas network in Victoria. Please note, AGN only owns a third of the network in the state, so rebates are only open to postcodes listed in this eligibility list. There are some postcodes which AGN only partially covers, so customers in these areas should confirm address eligibility by contact AGN's Customer Service Team on 1300 001 001 (option 3) or AGN's Promotions Team on 1300 001 001 (option 7).

1. Offers for customers "ALREADY CONNECTED" to gas

These rebates are open to existing home (i.e. established build) customers in Victoria who are already connected to natural gas. 'Already connected' means gas has been connected for greater than 6 months. Properties that are renovating and re-connecting to natural gas are classified as 'Already connected'.

 

2. Offers for "NEW CONNECTION" customers

These rebates are open to existing home (i.e. established build) customers in Victoria who are either in the process of connecting to natural gas, or who have recently connected to natural gas. 'New connection' refers to a gas connection that has been connected for 6 months or less. Applies only to first-time new gas connections, not to properties that are re-connecting to natural gas (or where a new gas line has been added to the existing gas connection).